Terms of service

Using our store

Great Wall Kitchen Supply operates this online store for kitchen tools and preparation essentials. By using the website or placing an order, you agree to these terms and the policies linked below. You must be of legal age to enter into a purchase agreement, or use the service with a parent or legal guardian.

Products and orders

Product pages describe the item, included pieces, materials, dimensions and price. Photography and screen settings can affect how colors appear. Please read the product details before ordering. An order acknowledgment confirms receipt of your request; if an item becomes unavailable or an error prevents fulfillment, we will contact you and refund any payment for an order we cannot fulfill. We will not charge an increased price without your agreement.

Prices and payment

All prices and payments are in US dollars. Displayed product prices exclude applicable sales tax; any tax is calculated and shown at checkout before payment. Standard shipping within the United States is free, with no minimum order. Available payment methods are shown at checkout. You authorize payment for the total displayed before you confirm your order.

Shipping, returns and support

Our Shipping Policy explains processing and delivery estimates. Our Refund Policy explains the 30-day return request window, costs, exchanges and refunds. The Payment Policy explains payment and tax presentation.

Site information and acceptable use

Do not use this website unlawfully, interfere with its operation, or submit fraudulent orders or harmful content. We may correct genuine site errors and update information. Where a correction affects an existing order, we will contact you with the available options.

Content, trademarks and images belong to their respective rights holders. Third-party links are provided for convenience and may have their own terms. Service interruptions may occur; no statement in these terms excludes liability or consumer remedies that cannot lawfully be excluded.

Privacy and changes

See our Privacy Policy for personal information handling. Updates to these terms apply prospectively when posted. For questions about an existing order, contact us using the details below.

Contact Great Wall Kitchen Supply

Email: info@greatwallcookware.com
Phone: +1 617-350-3136
Business, shipping and returns address: 38 Kneeland St, Boston, MA 02111, USA
Customer service: Monday–Sunday, 9:00 AM–5:00 PM Eastern Time. We respond within 24 hours.