Shipping policy

Shipping within the United States

Standard shipping is free on every order, with no minimum purchase. We ship within the United States, including Alaska and Hawaii. We do not currently offer international shipping.

Processing and delivery estimates

Order processing takes 1–2 business days. Standard transit takes an estimated 3–5 business days after dispatch. Total estimated delivery is 4–7 business days. Business days are Monday through Friday, excluding public holidays.

Our order cutoff is 3:00 PM Eastern Time (America/New_York, with daylight saving time observed). Orders placed after the cutoff or on a non-business day enter processing on the next business day. These are estimates, not guaranteed delivery dates. Weather, holidays and carrier delays may affect arrival.

Tracking and address changes

We send shipment confirmation and the available tracking information after dispatch. Carrier scans may appear after the parcel has been handed over. See Order Tracking for help.

Please check your delivery address before placing an order. Contact us promptly for corrections or cancellation; we can only make changes before dispatch. If a parcel is delayed, lost, damaged or marked delivered but missing, contact us with your order number. We will investigate with the carrier and arrange an appropriate resolution. This does not limit your applicable consumer rights.

Contact Great Wall Kitchen Supply

Email: info@greatwallcookware.com
Phone: +1 617-350-3136
Business, shipping and returns address: 38 Kneeland St, Boston, MA 02111, USA
Customer service: Monday–Sunday, 9:00 AM–5:00 PM Eastern Time. We respond within 24 hours.