Where do you ship and how much does it cost?
We ship throughout the United States, including Alaska and Hawaii. Standard shipping is free for every order, with no minimum purchase. We do not currently ship internationally.
When will my order arrive?
Allow 1–2 business days for processing and an estimated 3–5 business days for transit, or 4–7 business days total. Business days are Monday–Friday excluding public holidays. Orders after 3:00 PM Eastern Time or on a non-business day enter processing the next business day. Delivery dates are estimates.
How do I track an order?
Use the tracking or order-status link in your confirmation. See Order Tracking if you need help.
Can I return or exchange an item?
Request an eligible return within 30 calendar days after receipt. Change-of-mind items must be unused, in original condition and packaging. You pay change-of-mind return shipping; we pay for our error, defects or damage. No restocking fee applies. Contact us before returning anything. Exchanges depend on stock.
When are refunds processed?
Within 3–5 business days after an eligible return is received and inspected. Your bank may require additional time. Read the complete Refund Policy.
What if my order is wrong or damaged?
Please contact us within 14 days after receipt with your order number and photos. This request does not limit your statutory rights.
Can I cancel or update an order?
Contact us promptly. Changes and cancellation are possible before dispatch; afterward, our return process applies.
What currency and payment methods do you use?
Prices are in USD, excluding applicable sales tax. Any tax and the final total are shown before payment. Use the payment methods actually displayed at checkout.
Contact Great Wall Kitchen Supply
Email: info@greatwallcookware.com
Phone: +1 617-350-3136
Business, shipping and returns address: 38 Kneeland St, Boston, MA 02111, USA
Customer service: Monday–Sunday, 9:00 AM–5:00 PM Eastern Time. We respond within 24 hours.