Find your shipment
Open the shipment confirmation sent for your order and use its tracking link or tracking number on the carrier’s official website. You can also open the order-status link in your order confirmation. Tracking becomes available after dispatch; an initial carrier scan may not appear immediately.
Need help?
If you cannot find the confirmation, check your spam folder and contact us with your order number and the email address used at checkout. We will help locate the order and available tracking information. Do not send payment-card details.
Expected timing
Processing is 1–2 business days, followed by an estimated 3–5 business days in transit. Total estimated delivery is 4–7 business days, Monday–Friday excluding public holidays. The order cutoff is 3:00 PM Eastern Time; later orders begin processing the next business day.
For a delayed, damaged or missing parcel, contact us so we can investigate with the carrier. Read the Shipping Policy for the complete delivery terms.
Contact Great Wall Kitchen Supply
Email: info@greatwallcookware.com
Phone: +1 617-350-3136
Business, shipping and returns address: 38 Kneeland St, Boston, MA 02111, USA
Customer service: Monday–Sunday, 9:00 AM–5:00 PM Eastern Time. We respond within 24 hours.