Refund policy

30-day returns

You may request a return within 30 calendar days after receiving your order. For a change-of-mind return, goods must be unused, in their original condition, with their original packaging and any included tags or accessories. Include your order number or proof of purchase.

How to request a return

Contact info@greatwallcookware.com before sending anything back. Provide your order number, the item and the reason for return. We will send return instructions. Returns are sent to Great Wall Kitchen Supply, 38 Kneeland St, Boston, MA 02111, USA. A prior contact request helps us identify your return and does not remove any statutory rights.

Return costs and damaged goods

For a change of mind, you pay the return shipping cost. If we sent the wrong item or it arrived defective or damaged, we pay the return shipping cost and provide instructions. Please contact us within 14 days of receipt with photos of the item and packaging so we can resolve the problem promptly. This reporting request does not limit rights available under applicable law. There is no restocking fee.

Refunds

After receiving and inspecting an eligible return, we process the refund to the original payment method within 3–5 business days. Your bank or payment provider may need additional time to post the credit. We will explain any refusal of a change-of-mind return. Do not send card details by email.

Exchanges and cancellations

We accept exchange requests. Contact us first; fulfillment of an exchange depends on available stock. If the replacement is unavailable, an eligible return can be refunded under this policy. Contact us promptly to request cancellation. We can cancel or change an order before dispatch; after dispatch, use the return process.

Contact Great Wall Kitchen Supply

Email: info@greatwallcookware.com
Phone: +1 617-350-3136
Business, shipping and returns address: 38 Kneeland St, Boston, MA 02111, USA
Customer service: Monday–Sunday, 9:00 AM–5:00 PM Eastern Time. We respond within 24 hours.